Frequently Asked Questions

 

These are some of the most frequently asked questions we receive.  For immediate assistance on these subject or other topics of interest contact us at 800-883-1045.

Q: I ran a card today in error.  Can the payment be stopped?

A: No.  Since card payments are real-time, the payment cannot be stopped. It can, however, be voided.

 

Q:  I ran an ACH payment today in error. Can the payment be stopped?

A: Yes. Since ACH payments are NOT real-time, the payment can be stopped (as long as it is caught before 6PM EST on the date of entry).

 

Q: Can I process a credit to someone’s card? How do I issue the credit?

A: Yes, you can process a credit to a card using the  gateway, however, you cannot issue credit to a card that has not been previously charged.

 

Q: I can’t remember my password. Am I able to reset it?

A: Yes, for both CC & ACH.

 

Q: Is there a way to break down what I received in deposit?

A: Yes, for both CC & ACH.

 

Q: I am trying to run a card and it is declining. Can I see why?

A: Yes, in the card gateway directly (LINK TO GATEWAY) there is a report available to show you what is declining and why.

 

Q: Is there a way to tell if an ACH item returned?

A: Yes.  In the ACH gateway directly ” Click Here” there are reports available to you to show what has returned.

© 2016 REMCAP. All rights reserved.

 

REMCAP is an authorized sales agent of Strategic Processing Systems, Inc.. Strategic Processing Systems, Inc. is a registered ISO of Wells Fargo Bank, N.A., Walnut Creek, CA. National Processing Company (“NPC”), a Vantiv company, is a registered ISO/MSP of Fifth Third Bank, Cincinnati, OH..Strategic Processing Systems, Inc. is a registered ISO/MSP of Fifth Third Bank, Cincinnati,OH.  

 

American Express may require separate approval.